You can return any item that has not been worn or damaged in any way. You must contact Bella Bows within 7 days of receiving the item and return it within 14 days (28 days if you are outside the UK). Please re-use the box it arrived in to return the item. You can find our postal address on our Contact Page or in the footer of any page of this website. Sale items, personalised items or any items that have been customised for your pet in any way cannot be returned. If the item is dirty, damaged, covered in dog hair etc, we will not be able to issue a full refund. Once we have recived your item and are happy that it is still in 'new' condition we will issue your refund. Postage costs are non refundable and the customer will need to cover returns postage cost.
If you wish to exchange an item, the above information applies. If there is a difference in price, you will either be refunded the difference or asked to pay the price the difference. You will also be required to cover any postage costs for the exchanged item to be posted to you.
Before ordering any collar, it is vital to measure your dogs neck if you dont already know their neck size. You should comfortably be able to fit 2 fingers between your dogs neck and the inside of their collar, so please bear this in mind when selecting your size. If your dog is still growing, you will want to select a size with plenty of room to grow. If after looking at our neck size options, you are still uncertain which size to choose, or if you would like an alternative size to the sizes listed, please do get in touch and we'll be more than happy to help.
