Frequently Asked Question's

Q. I've ordered the wrong size or changed my mind. Can I return an item?

Yes. You can return any item that has not been worn or damaged in any way. You must contact Bella Bows within 7 days of receiving the item and return it within 14 days (28 days if you are outside the UK). Please re-use the box it arrived in to return the item. You can find our postal address on the back of the box. Personalised items or any items that have been customised for your pet in any way cannot be returned. If the item is dirty, damaged, covered in dog hair etc, we will not be able to issue a full refund. Once we have recived your item and are happy that it is still in 'new' condition we will issue your refund. Postage costs are non refundable and the customer will need to cover returns postage cost.

Q. I dont know what size collar to order?

Before ordering any collar, it is vital to measure your dogs neck if you dont already know their neck size. You should comfortably be able to fit 2 fingers between your dogs neck and the inside of their collar, so please bear this in mind when selecting your size. If your dog is still growing, you will want to select a size with plenty of room to grow. If after looking at our neck size options, you are still uncertain which size to choose, please do get in touch and we'll be more than happy to help.